Returns and Refunds Policy
Please inspect your merchandise when you receive it. We cannot accept returns on decorated, excluding irregulars, or washed garments under any circumstances.
- All claims for shortages, damages, defects etc. must be made within 72 hours of receipt of merchandise.
- Returns must be authorized by The Logo Authority in advance, by phone or web, and within 14 days of receipt of merchandise.
- No merchandise will be accepted for return after 30 days from the date of receipt of the merchandise.
- Claims for returns for defective merchandise must be made in accordance with the warranties in The Logo Authorities General Terms & Conditions of Sale.
- Cancelled orders, returns of unwanted merchandise, returns due to customer error, refused or unclaimed COD, or unclaimed pickup orders are subject to a 25% restocking fee based on the quantity and nature of the returned products plus applicable shipping charges. There is a minimum restocking fee of $5.00.
- Sunglasses are non-returnable unless they are defective.
- The return shipping is not included. The buyer is responsible for paying all return shipping fees. The return shipping method must have a tracking number to confirm delivery.
- No returns will be accepted without a Return Authorization form or number from The Logo Authority. Please contact [email protected] for a return authorization and shipping address.
- Returns without original corresponding invoice number(s) will be credited at the lowest published price.
- Merchandise that is not The Logo Authority’s (meaning sold to you by The Logo Authority) will be returned to you at your expense or disposed of by The Logo Authority.
- Discontinued or closeout items are not returnable.
- No returns on grommeted samples.
- Altered or embellished products are not returnable excluding irregulars.
- Returns on drop shipments coming direct from Mill suppliers are not allowed.
- Defective merchandise must have tape placed over the flaw before returning.
- It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on orders shipped to parties other than the buyer prior to decorating.
- Refunds take 3 to 7 business days to be applied once the return is approved.
Please contact customer service if you have any questions at (917) 968-7092 or email [email protected]